Contra Costa Sheriff Introduces Text to 911 – Call If You Can, Text If You Can’t

June 14, 2018 8:00 am · 10 comments

The Contra Costa County Office of the Sheriff is pleased to announce that the Communications Center (Dispatch) is now able to handle text to 9-1-1 within the Contra Costa County Office of the Sheriff jurisdiction, which covers the unincorporated areas of the county.

During an emergency or life-threatening situation, you should always make a voice call to 9-1-1. However, if you cannot because of hearing or speech impairment, or if you are unable to speak, or in a situation where it is unsafe to speak, you can send a text to 9-1-1.

To send a text to 9-1-1, enter the numbers 911 in the “To” field. The body of the text should include the exact location of the emergency and if you need police, fire or an ambulance. Please answer questions and follow the instructions of the 9-1-1 call-taker. Please keep your texts short and simple with no abbreviations, jargon or slang. Do not send any photos or videos.

Text to 9-1-1 is only available in English and is slower than calling 9-1-1. You must provide the exact location of the emergency. Text to 9-1-1 may not be available in all areas.

Remember — Call 9-1-1 if you can, text if you can’t.

Ricardo June 14, 2018 at 9:29 AM

When is he going to take on cell phone 911 so we don’t get put on hold by CHP?

Chicken Little June 14, 2018 at 10:05 AM

I called 911 from my cell phone last year, and I wasn’t put on hold at all.

Dorothy June 14, 2018 at 9:49 AM

While I hope I never need it, it is great that the option is there.

KinseyLeaky June 14, 2018 at 10:49 AM

Remember people, 911, law enforcement, fire/paramedics are not always gonna be there for you and if they are might be 30 minutes from even getting to you if they do at all. You all better have backup plans ready.

Simonpure June 14, 2018 at 12:00 PM

The Contra Costa Fire Protection District reported that in the month of May they had 677 service calls with an average response time of 8:21 minutes.

Captain Bebops June 14, 2018 at 12:03 PM

Also possible for smart phones to provide the GPS coordinates in the text message in case you don’t actually know exactly where you are.

Deaf Dude June 14, 2018 at 12:06 PM

this is awesome for Deaf people!!

ConcordMike June 15, 2018 at 12:49 AM

How long before Concord PD to get this?
I’d also like to see a CHP app to report excessive speed and wreckless drivers. Instead of having to call 911, I’d rather have an app open already with a button to “Tap to Report”, then have about five of the top offenses to select from. In excess of 100mph would be one, with erratic lane changing another.

Igetminefromtheman June 17, 2018 at 8:41 PM

No texting while driving. So what app would you use to report that?

Elaine Leon June 15, 2018 at 7:43 PM

KNOW THIS IF YOUR SCREAMING FOR HELP IN PITTSBURGH – NO ONE CARES!!!!

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