Thanks, UPS – Package Gets Less Than Stellar Treatment from Deliveryman (VIDEO)

November 13, 2017 8:00 am · 48 comments


Hope it wasn’t fragile!

A Claycordian recently sent us a video of a UPS driver tossing a box on the doorstep of a home.

Apparently it was too tough to walk a few extra steps to make sure nothing got broken.

Thanks, UPS.

Jojo Potato November 13, 2017 at 8:05 AM

That wasn’t a throw, more of a lob. Please all you whiners find aother way to use your energy. No harm no foul as Chick Hearn would say.

skeptic November 13, 2017 at 8:16 AM

Call UPS and report that guy. It is sad, UPS used to hire very well and was such a solid company. Every person in the company used to be customer service minded. I’ve had issues with the UPS driver on my street before, too. It seems like they have just started hiring any old schmuck. I think this is just a sign of the times, people, especially in CA and even more so here in the Bay Area. We are surrounded by rampant social decay, and we don’t even notice it.

Me November 13, 2017 at 8:28 AM

Seriously? Was it marked fragile? People really have no idea what happens to their packages on their journeys from wherever. Unless the contents was damaged this story is ridiculous.The epitome of first world problems.

Rob November 13, 2017 at 8:31 AM

Any wonder why Amazon is moving towards using more of their own drivers?

Star Lord November 13, 2017 at 8:42 AM

If that bothers you you’d hate to see how they treat packages when they’re on the truck.

I’ve seen the drivers literally climbing on top of boxes when they have a full truck. This is very common during Christmas. Those trucks get so packed that there’s no other way for them to get to the packages.

If whatever was in the package wasn’t damaged this is no big deal.

Kentucky Derby November 13, 2017 at 8:49 AM

This wouldn’t bother me. Wow.

anon November 13, 2017 at 8:53 AM

Driver looks like he could be a good bocce or corn hole teammate!

Silva November 13, 2017 at 9:01 AM

Agree with most posters so far. If after what that package has already been through, if the delivery person had carefully “placed” it on the porch it would have been a silly exercise in futility. It’s a good reminder to pack well.

skeptic November 13, 2017 at 9:10 AM

By the tone of some of these comments, not only do you people not notice decay, you accept it and excuse it. While I agree that this particular incident isn’t that big a deal all by itself, it indicates a lack of pride in work, a lack of respect for other’s property, and a generally lower standard of living for all of us. If this doesn’t bother you, on some level, then you are probably complicit in the disease eating at our society.

Kentucky Derby November 13, 2017 at 9:20 AM

Skeptic – You’re missing the point. We don’t live in a perfect world, and as long as the package was okay – nothing was broken – not marked fragile, and the package wasn’t stolen – everything is going to be alright.

The people that are bothered by this are perfectionists – and that’s okay. Perfectionists are people too. But most of us choose not to live like that, because we don’t live in a perfect world.

I’m a bottom line person. This falls under “don’t sweat the small stuff.” Not sweating the small is an easier ride in life…

WC resident November 13, 2017 at 9:34 AM

That video is proof that the UPS people do not ring the doorbell. Not everyone gets e-mail alerts when things are delivered.

I’m also surprised that someone still allows for package delivery to a spot that’s in plain view of the street. Did the camera catch the kid in a hoodie that came along a couple of minutes later?

I’m fine with the toss/lob. It’s not like he kicked it soccer style from the truck straight to the porch. Years ago I worked at a manufacturing facility. Every time we rolled out a new product we put it and its packaging through the UPS test. We’d send one of the guys up onto the roof of the factory and have him throw a package to the pavement below. We’d repeat that ten times with one box and then check to make sure there was zero damage. I don’t know how many manufacturers still do something like that but our packages could easily handle what the UPS guy did.

Person November 13, 2017 at 9:50 AM

You’re FIRED!

Dawg November 13, 2017 at 9:55 AM

It must have been a trainee, the driver stayed in the driver’s seat.

Ryan November 13, 2017 at 9:56 AM

Posting it here does nothing but add to Internet armchair hate. It is pointless.
Send it to the local UPS distribution center.

Chicken Little November 13, 2017 at 10:02 AM

@WC Resident,
Maybe the person was home when the package was delivered. Not all of us live in the water closet.

Wipeout November 13, 2017 at 10:03 AM

I see this all the time. Times are changing! Lot’s of people don’t care about their jobs and lot of people don’t care about incitenses like this. The world is just about “me”

AnonZ November 13, 2017 at 10:17 AM

If what was inside was broken (and the story does NOT tell us) IT WOULD BE A HUGE PROBLEM!!

Bad Nombre November 13, 2017 at 10:31 AM

Must have been a former paperboy …

Skeptic November 13, 2017 at 10:37 AM

Kentucky Derby, I actually get it completely. I get how you approach the world and this life, I really do get it. People like you have no expectations, it’s ok, just not for me. It’s not about perfection, it’s about self respect and respect for others. Complacency and apathy lead to dependency. That’s where our society is headed. I’ll be dead when we get there. Sadly, though, my kids and grand kids will have to choose bondage or liberty.

Kirkwood November 13, 2017 at 10:44 AM

Modern shippers seem to do a good job of packing fragile items. Even small items are shipped in huge boxes.

Reminds me of a story (with picture) that I read where a baker back east baked and elaborately decorated a cake, placed it in a carton with clear windows, and shipped it cross country by parcel post. It arrived in perfect condition.

WhatThe? November 13, 2017 at 11:00 AM

Talk about over reaction, although @Skeptic would take the grand prize. A UPS Driver tosses a package 2 feet and that means your grand-kids will live in bondage, please tell me you weren’t serious.

Not sure why everyone is blaming the delivery guy. Do any of you know what its like to be a UPS driver? They are graded by how many packages they deliver, and have about 175 deliveries to make each day. They have no spare time and need to cut every second off they can in order to hit their target and if they don’t they won’t last. Oh and they don’t even have air conditioning in their van so in the summer its a hard job.

Want them to gently place each box in front of your door, ok then prepared to pay more for every delivery? I get tons of stuff delivered and haven’t returned any due to damage during delivery.

THE ANIMAL November 13, 2017 at 11:20 AM

The guy(Dave) that delivers on my street is great. Treats all my
packages well. He rings doorbell and waits till I come out to get it…………..

George November 13, 2017 at 11:35 AM

Really! No big deal if nothing was broken. At least he is working and not hanging out at a street corner.

Doug Heffernan November 13, 2017 at 11:36 AM


Skeptic November 13, 2017 at 11:55 AM

My comments are bit abstract, so let me clarify. There are 8 Stages of democracy as described by a Scottish 18th/19th century political scientist named Alexander Tyler. He studied that all of the world’s democracies had gone through similar life cycles that took approximately 200 years. The progression went like this:
Bondage>Spiritual Faith>Great Courage>Liberty>Abundance>Complacency>Apathy>Dependence>Bondage…rinse repeat.
What you are all espousing is just a sign of complacency or maybe apathy. I actually believe that, as a society, we are well into the stage of Dependence moving rapidly toward bondage. That is a topic for much debate. Say what you want about the “small stuff” but enough anthills combined add up to an Everest.
The UPS guys isn’t causing societal decay, he is a sign of it. Your acceptance of his actions is causing it. Just like your tolerance of the lazy disrespectful girl at the McDonald’s drive through, or the clerk at home depot that cannot identify a lock washer. We have become desensitized to the minimum expectations that are never met in our world.
It’s ok, it doesn’t ruin my day. I enjoy this banter. I hope that this context makes my comments a little more tangible, and I still expect most of you to think it’s a stretch. I accept where we are, it’s the natural cycle of things.

Jojo Potato November 13, 2017 at 12:26 PM

As mentioned packaging is everything. A major bicycle shipping company found out that marking the big box with fragile/bicycle/etc was not working that great. When they switched their packaging, same box, different label to have a big picture of a fancy flat screen TV, damaged shipments stopped. Everybody knows a what a TV is so they handled it carefully.

Aera November 13, 2017 at 12:36 PM

Its how Costco delivers groceries

Kirkwood November 13, 2017 at 12:59 PM

@Skeptic – I remember reading somewhere that same or similar treatise, it made sense and one example given was the Roman civilization.

WhatThe? November 13, 2017 at 1:28 PM

@Skeptic – You should actually try to exhibit the behavior you espouse in your name. Want to be a skeptic, then challenge your beliefs. People have always cut corners when they could, to say that we do it now but 50 years ago they didn’t? Really what facts back this up? How are we more dependent now than we were back then? Back in the good old days most women stayed at home, so there’s 50% of the population who was dependent on someone else so how are we more dependent today?

WC resident November 13, 2017 at 1:57 PM

@Chicken Little #15 – If the person was home then that’s all the more reason to ring the doorbell. The home is close to the street and so I imagine the residents are used to, and would tend to ignore, noises such as from the UPS truck and package toss.

I’m not expecting them to wait at the door. Just ring and go. Plus, they seem to have one of those doorbells with a built in camera. Those can alert everyone’s cell phone.

hill November 13, 2017 at 2:07 PM

once UPS delivered two packages to my house. one of them was about 4 feet amd the other about 3 feet a little heavy.
The stood them up against my garage roll up door and never even rang the door bell. I happened to go in the front yard at some point and noticed it. If I would have left , got in my car and opened the garage door they would have fell on the hood of my car and possibly caused damage to the door. I took pictures and sent it them along with a compliant.

Pony November 13, 2017 at 3:31 PM

Think this is bad? Work in a UPS distribution center during Christmas. You’ll think three times about bad mouthing the delivery folks

Skeptic November 13, 2017 at 3:39 PM

WhatThe?-It is about dependence on the government.

I just googled government dependence, and this was the first entry. I’m not that interested in an argument with you. I’m pretty sure I can’t alter your perspective, nor do I think it’s worth the time. See how I did that? I’m apathetic, too.

If you are happy believing society is not in decline, march on! As they say: “Ignorance is bliss.”

The Mamba November 13, 2017 at 4:47 PM

That didn’t look that bad to me. Now, the package I’d ordered from Amazon that ended up on my neighbor’s lawn was confusing though.

Anonymous November 13, 2017 at 5:24 PM

I’m so sorry but with shipping prices.It says delivery fee,not throwing fee.I’m young, but what about the grandma or grandpa who get one package a year and it’s broken and not replaceable. Sure easy to say no fowl. It’s not right. No morals,values or work ethic. Simp!e: Right Or Wrong?

Pk November 13, 2017 at 5:53 PM

He might get signed by the niners.

Native Concord Girl November 13, 2017 at 6:36 PM

This is bull**** regardless if it was fragile or not. It’s called respect of property and this driver is careless and lacks integrity. I hope he or she is reported to UPS.

Pat Pomeroy November 13, 2017 at 7:26 PM

The actual UPS driver was in the car. The person delivering was a seasonal helper. Doesn’t make it right, but it’s not UPS policy either. The fact that this was “caught on tape” and posted on CLAYCORD will no doubt be shown at the local UPS facilities during the morning meetings.

This time of year the volume increases exponentially. A route that normally may have 175 stops, will have 300 to 400 stops during “peak” season. This necessitates seasonal helpers with no experience delivering packages. No company wants bad publicity, especially one like UPS that the public and companies trust to transport items for them. I’m confident this matter will be taken care of by UPS management.

Relax, our democracy is not descending into bondage.

Average Joe November 13, 2017 at 7:42 PM

At least he got it to the right address unlike the USPS.

CoolMusicFan November 13, 2017 at 8:01 PM

Placed an order with Amazon Prime, 2 day free shipping. Got the email that it was delivered. However, it wasn’t at my front door. Sent email back that it was never delivered. They reimbursed me. 2 more days, a/c guy servicing a/c and he found my package. Idiot thru it over my back fence! It would have been over a week later for me to find it on my own. Unbelievable!

NinjaNurse November 13, 2017 at 10:20 PM

UPS is always in a big hurry. This is rude. Just be polite and place it down gently and at least ring the doorbell! Nobody cares about anyone but themselves these days. Rudeness is everywhere and it’s just getting worse.

Dr. Jellyfinger November 13, 2017 at 10:51 PM

This is what happens when they give the UPS driver 900 packages to deliver and pressure him to cut down on overtime.
The boss wants more productivity for less time and money and they can’t be realistic… so then the overworked drivers wind up not giving a rat’s rump and just go sloppy and fast to try to get the job done fast enough to simply have a little time to get home & have a bit of a life outside of work, so they wind up throwing my 20 lb. shop table sander onto my porch like it was the daily paper and it winds up with a bent mounting foot and I find myself running down the street yelling at the driver as he speeds away trying to get to his next stop faster than safety allows.

biggus thinkus November 14, 2017 at 12:16 AM

i replayed it a bunch, i think he parked it like a champ.
not saying i think that was the best choice,
but yeah, i think he squared the shot right up to the door.
delivery and knock, one shot!

WhatThe? November 14, 2017 at 8:29 AM

@Skeptic – Yes, wouldn’t want to debate and actually challenge your beliefs. Here’s a chart on government welfare, we’re not spending any higher % then we have historically. The website you provided has an agenda (notice the Obamacare section?) and most of the facts they show are easy to dispel. They talk about federal spending in dollars, well if you don’t adjust for inflation then yes you’re going to see that we spend a lot more than in 1920. They also talk about how many people aren’t working, well the baby boomers are retiring so is that a sign of government dependence or just people retiring? Lastly, they show how many people don’t pay taxes, well if you’ve looked at real wages for the low/middle class over the last few decades you’ll see that they haven’t gotten a raise so is it really that surprising that people who don’t make enough to support themselves can’t pay taxes? Maybe we need to give people a raise and see what happens.

Nairuf November 14, 2017 at 10:05 AM

Hey Pat,

Sounds like you’re the only one in the know on this board!

Which hub did you work out of?

Kentucky Derby November 14, 2017 at 10:40 AM

UPS management “pretends to care.” They know they have seasonal employees this time of year – and a lot more packages to deliver. They also know that people will continue to use UPS as a delivery method, regardless of complaints. Drivers are told to use “driver discretion.”

Drivers care about getting their routes done, and holding on to their jobs.

I wish they’d leave three notices (the good old days) and not leave packages on the porch. It’s setting people up for theft. UPS is willing to roll the dice, and it’s our responsibility to stay on top of tracking numbers.

There’s always the mall if we don’t like their ways.

theevaluator November 14, 2017 at 11:17 AM

Unfortunately this is probably the norm. We once had a UPS driver stop in front of our house. My wife was in the garage and saw the ups driver walk up the driveway. She starts walking towards him with her hand extended out to accept the package and he throws it at her feet and walks away!
Called their customer service and definitely filed a complaint about it

Lisa November 14, 2017 at 2:32 PM

I’ve had worse luck with the local post office. Several months ago they handed packages of medicine ordered through my on-line service to someone coming up to my door. Not even a family member. Thank goodness it was an honest person. I complained to the local office and hopefully it wont happen again. Our UPS delivery has been stellar compared to that. As far as Amazon…I use the local lockers at my Safeway store and have packages that will fit in their boxes delivered there.

Comments on this entry are closed.

Previous post:

Next post: