Computer Virus Caused Data Breach at the UPS Store in Pleasant Hill

August 21, 2014 16:00 pm · 10 comments


The UPS Store recently received a government bulletin regarding a broad-based malware intrusion targeting retailers in the United States, including their store on Crescent Dr. in Pleasant Hill.

The following information is from the UPS Store:

The UPS Store takes seriously its responsibility to protect customer information and immediately launched an internal review, implemented system enhancements and engaged an IT security firm.

An assessment by The UPS Store and the IT security firm revealed the presence of this malware on computer systems at 51 locations in 24 states (about 1%) of 4,470 franchised center locations throughout the United States. Based on the current assessment, the earliest evidence of the presence of this malware at any location is January 20, 2014. For most The UPS Store locations, based on our current assessment, the period of exposure to this malware began after March 26, 2014. This malware was eliminated as of August 11, 2014 and customers can shop securely at The UPS Store.

We apologize for any inconvenience and impact this incident may have had on our customers. The UPS Store is offering identity protection and credit monitoring services to impacted customers. In order to take advantage of this service, please visit In addition, customers are encouraged to closely monitor their card account activity and take other steps to help protect themselves outlined in the customer letter below. The UPS Store representatives are available at 1-855-731-6016 for additional assistance.

To read more about this breach, please click ON THIS LINK.

Russ August 21, 2014 at 4:14 PM

I guess we now have the answer to the burning question: What can brown do for you? (How about building a better firewall?)

J. August 21, 2014 at 4:31 PM

I used my card there on May 14, 2014. Damn.

That's All Folks! August 21, 2014 at 4:54 PM

Whatever happened to cash?

Rebel August 21, 2014 at 5:24 PM

I was notified a week ago that my bank card was comprised. Now I know why. Thanks UPS!

Yhe Phantom August 21, 2014 at 8:49 PM

You can correct anything that happens…and nothing has happened yet.

Brown is a great business platform and has no more or less risk than any other e transaction system.

We use UPS for many services, including sales, with great confidence.

furian August 21, 2014 at 9:03 PM

Sounds like Phantom owns UPS stock.


Kristen August 21, 2014 at 9:11 PM

I cant use Google why?.. Anybody else with this problem?

VikingPrincess August 21, 2014 at 9:44 PM

Glad they found it. I like UPS too, Yhe Phantom. Hey! Haven’t seen your comments in a while.

KAD August 21, 2014 at 10:24 PM

Kristen – Uninstall and re-install.

VikingPrincess August 21, 2014 at 11:22 PM

Kristen –
Is the device or PC plugged into a working outlet?

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