Coming Soon: New Smartphone App for BART Rider Safety

March 14, 2014 8:00 am · 9 comments


BART riders will soon have a simple-to-use app available on their smartphones that will allow them to easily report crimes, suspicious items or activities or other safety hazards on the BART system.

The following information is from BART:

Riders have been asking for a safe, silent and discrete way to communicate with BART when they are on a train or in a station and this new smartphone application will make that happen.

“This app will be free for BART riders to download from our website in a few months,” said BART Police Chief Kenton Rainey. “Riders will be able to upload pictures and location information, choose comments from drop down menus or write their own comments in text boxes. BART will be the first transit agency to offer both Spanish and Simplified Chinese options for the app.”

The app will feature a silent photo and flash free feature and is GPS enabled.

The app will be another tool for our passengers to participate in the national “If You See Something, Say Something” campaign and act as an extra set of eyes and ears to help keep the system safe.

Passengers are still encouraged to program the BART Police phone number, 510-464-7000, into their phones to have it handy. Passengers can also contact a Station Agent or their Train Operator using the intercom at the end of each train to report suspicious items or activities.

The BART Board of Directors today approved a multi-year contract with ELERTS Corporation, which has created similar apps for other US transit agencies including the Massachusetts Bay Transportation Authority (MBTA), the Metropolitan Atlanta Rapid Transit Authority (MARTA) and the Santa Clara Valley Transportation Authority (VTA).

We’ll let you know when the app is ready.

Mimi (original) March 14, 2014 at 11:49 AM

This is a great idea!! Heard about it on the news last night!

Anonymous March 14, 2014 at 12:19 PM

I’ve been hoping they would do this! Great idea. There have been way too many times I wanted to report something but, being a female riding alone, was afraid to.

Creepy guy March 14, 2014 at 12:29 PM

Can I use the silent, no-flash camera mode for taking sneaky pictures up women’s skirts?

Don P - N. Concord March 14, 2014 at 12:29 PM

The complaints will be sent to a dummy email account so the workers don’t have to move their borderline obese selves anymore than they have to

grrrrrrrrrrrrrrr March 14, 2014 at 12:36 PM

And… What if you cannot afford a smartphone.? out of luck? Bart needs security on board each train so everyone is safe even without an annoying phone in tow.

Naenae March 14, 2014 at 6:08 PM

Great tool. I’m looking forward to using it!

Julio March 14, 2014 at 6:18 PM

Agree with #5. Not all of us can afford that phone. Security needs to be EVERYWHERE and instead it is no where on Bart.

Say good by to Joel Keller. East County better not elect him again. He sold us out. He tried to run for Supervisor but his survey told him not to.

anon March 14, 2014 at 8:12 PM

another BART joke? like they care about passenger safety. why doesn’t BART start with getting all those drunken losers off the train every night!

anon March 14, 2014 at 8:13 PM

Yes, I’ll NEVER vote for Jel Keller; responsible for E-BART and destroyer of Antioch.

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