Thieves Break into Storage Unit & Replace Lock at Storage Mart on Clayton Road

January 16, 2013 8:13 am · 21 comments


If you own a storage unit at the Storage Mart on Clayton Road (near Ayers), you might want to go check your lock to make sure it actually belongs to you.

Here’s why….

Just went over to our storage locker unit that is inside the first building and found that it had been broken into. The lock had been cut off, and then they went through the unit taking some of the plastic containers, two boxes of albums and a very special wooden chest with family pictures.

We had been renting the unit because my mother-in-law passed away a year ago and we were holding some of her stuff there.

If anyone knows anything about the chest, we would want the family pictures back, the wooden chest too, but that I’m sure is not going to happen. The unit next to ours also looks like it got broken into as they had the same fake small blue lock put in it’s place of the lock we had.

We made a report with Storage Mart and they mentioned that they had not had any problems. Just seems funny that they are now changing from a 24-hour in-and-out to office hours only. They have a chained lock the front gate so no one could walk in and out.

The management stated that they want to make sure unwanted people are not breaking into the units at night. Seems like others have had this problem. So if you have stuff there, I would suggest that you check your unit out that it has not been broken into. They claim that they check on the locks daily.

Thanks to the anonymous Claycordian for the information. Sorry to hear about your storage unit and the missing items.

Now if you have a storage unit at Storage Mart, go check the lock!

Or even better January 16, 2013 at 8:35 AM

store your items at a facility that has individual door alarms. When your door goes up without your code being entered, sirens fire and everybody knows there’s a problem. The bad guys know which facilities aren’t alarmed, and that’s where they go. All the managers can do is check to see if locks are on the units, they have no idea whose lock is supposed to look like what.

Also, be VERY careful of some large corporate facilities that don’t offer door alarms and have a revolving door of managers. I know of at least one facility on Concord where the management has sawed off a small section of the rod that slides into the door track when you slide your latch. Even with your own lock on, there’s enough slop to move the latch enough to get the door open. So you come back to your unit and YOUR LOCK IS STILL THERE, but your stuff is gone.

Inspect the locking mechanism of any unit you rent first, but most importantly, store at a facility with individual alarms and a long-term, stable management team.

It’s not just about shopping price.

Mr. John January 16, 2013 at 8:37 AM

If I were going to put things into a storage container, I’d buy a shed and put it in my backyard. If that were not an option and the storage were intended to be long term, I’d put everything in a U-haul and haul it someplace with lower crime, lower storage costs and more community values. If it were going to be a short term storage situation, I’d talk to friends and neighbors to see if they had some space in a garage, etc… I could rent from them rather than pay one of these places that are huge theft targets.

jtkatec January 16, 2013 at 9:08 AM

Wow, someone rents a space and helps themselves to every neighbors possession.

Get the police down there with a fingerprint kit.

anon666 January 16, 2013 at 9:19 AM

I use Mt. Diablo Self Storage and don’t have many worries. The staff lives there, all the units have alarmed doors and you can’t go in past 7pm. I’m currently emptying out my unit, but I’d use them again if I was looking for a storage unit.

The one thing that worries me is thieves going in through the wall of a unit. I work with a guy that had that happen. Someone rented a unit and then just cut holes in the walls to get into other ones. Alarms won’t stop that.

skippy January 16, 2013 at 9:59 AM

I had a unit there from 1993-2005 and never had a problem except i found rat droppings in my unit once. Back then, they had a live in mgr. and it was the same one the whole time. Don’t know what it’s like now. Wish i had all that money back though. I would never waste it like that again.

ripped off January 16, 2013 at 10:03 AM

We put our whole house into a storage for a month. We went to get our things out and it had been broken into. Don’t use Public storage on Monument. The thiefs had actually pulled off the face of the storage and snipped off the heads of the nails so they could pull it off whenever they wanted to get back in. While I was there with CPD another person had the same thing happen to them.

storageisgood January 16, 2013 at 10:16 AM

I use Shadelands storage. The managers live there, there are security cameras and the units are climate controlled. I have never had a problem there. There are limited hours….At the latest, they are open until 7 p.m. I looked at Storage Mart and a couple others when I was looking at storage spaces and thought SM was a dump. Seemed old and had a musty smell. I checked out a few others that I didn’t like. Shadelands was the best. They keep the place clean and I felt safer with the securities cameras there.

Bent dogg January 16, 2013 at 10:25 AM

24 in and out?!?!? F*CKING STUPID!!!!!! Alberta and Ignacio people alarms, codes, and only 7 to 7

Patty January 16, 2013 at 10:42 AM

I agree. Shadelands is very good. On Oak Grove behind the high school, just past Treat Blvd. They are clean, safe, and helpful.

Question January 16, 2013 at 10:43 AM

ALL storage units should have security alarms AND
Good Security Cameras.

livininconcord January 16, 2013 at 10:57 AM

We have a space at Extra Space on Monument – and over the Christmas holiday thieves broke in. (The manager lives there, there is an alarm etc etc.) We are now trying to figure out what was missing. We put the stuff we had in our garage in there (as we weren’t using it right then and we are looking to add on to our kitchen. What a mess! Luckily we did have insurance but I am sure 1) wont’ be able to find the same stuff we lost, and 2) insurance won’t cover it all. They cut off our lock and put their own on it. That’s what alerted ES to contact us.

Extra Space January 16, 2013 at 11:45 AM

Then why didn’t the alarm go off and alert the management to an issue? Extra Space is one of those companies that FORCE you to buy their “insurance” on top of the unit rental fee. It isn’t “insurance”, it’s just a way for them to make more money off of you…. are their managers and office staff licensed insurance brokers in the state of CA? Nope. Then it’s not “insurance”, it’s just a profit center. When you try to make a claim, it will be denied because you didn’t have the right lock or there isn’t proof of a break-in.

I sincerely hope you had homeowners insurance, because the fraud that Extra Space sells you is NOT insurance and even if you were able to get them to pay something, the limit is ridiculously low.

anonokat January 16, 2013 at 12:45 PM

I am sorry that this happened. You expect that your property will be kept secure, and this business failed. I sincerely hope that the stolen property somehow turns up.

We used Shadlands Storage last year for three months and were very happy. We were renovating our home and needed a safe and secure place to store our furniture, etc.

Jess January 16, 2013 at 1:34 PM

I’m sincerely sorry that this happened to you. But I think we are giving storage mart a bad rep because of one incident. I’ve been with them for two years now and haven’t had an issue. In fact this is the first issue in the five years they’ve owned it. They have someone on the premises 24/7. They’ve got surveillance videos as well. Look at livininconcord their place had people living there, alarms and videos and a break in still happened. You just have to guard your stuff the best you can and pray and hope nothing happens to it.

The Real McCoy January 16, 2013 at 1:44 PM

I’m sure this is Obama’s fault somehow.

Mary January 16, 2013 at 2:46 PM

I use A-1 Self Storage and never had a problem with them. They have an alarm system, video and my storage is inside a building. My door has its alarm. Automated Gates lock at 7 pm. The place is very clean and no rats due to the cats roaming around.

Nokeem January 16, 2013 at 2:58 PM

Mt. Diablo Storage is the best for us. Michelle, the manager, has been there ever since we rented, which was years ago. The access is limited from 7 to 7. There are cameras and alarms. It’s kept clean, too.

anonanonagain January 16, 2013 at 4:47 PM

Criminals are thinking of new and innovative ways to steal from honest, hardworking people. Makes my blood boil. And you are right about the insurance being a scam.
When I was younger I rented a small unit for storage and paid extra for insurance. The unit was broken into and the business claimed that I didn’t have the right lock. Not right at all…… Hope that you get back your photos and memorabilia……

anonares January 17, 2013 at 8:20 AM

I have heard numerous horror stories from friends who have rented storage units. I rent a Public Storage unit myself. When they told me about troubles they were having with breakins, I was concerned. Their answer was to replace all of the doors with wimpy locks that they sell. I asked why they didn’t install cameras and catch the theives. I also noticed that their appeared to be homeless people who walked up to the gate during business hours and entered a code to open the gate. There is definitely a possibility that someone was living in at least one of the units. Public Storage is not the answer either.

anon January 17, 2013 at 9:12 AM

Use POD or Pack Rat. They deliver, pick up, and store in a climate controlled secure facility.

TOB January 17, 2013 at 1:49 PM

This doesn’t apply to everyone but most of us don’t store valuables. We store things somewhere between not needing but too good to toss yet.

That said, might be doing me a favor if they cleaned out my unit. I’d prefer the the check from my insurance carrier. Yes it’s covered! 🙂

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