Delivery Attempt When No Delivery Was Attempted?

April 23, 2012 10:30 am · 91 comments

Either she didn’t hear the knock, or the mailman is lazy and doesn’t want to carry the packages all over the place.

Here’s the email regarding a “delivery attempt” that took place last week….

Has anyone had any mail issues recently? I HEARD and SAW the mailman. Ten minutes later, I went out to retrieve the mail and had a “Delivery Attempted” slip.

I’m currently on hold with USPS starting the complaint process. In the past I’ve SWORN I was home when I got one of these slips, this time I know for dang SURE the delivery was NOT attempted. No knock and no doorbell ring (we have one of those sing-you-a-song doorbells, not something I could have “missed!).

If you are finding this is a problem PLEASE report it. I’m sure that the vast majority of these are legit, but if we have a lazy mailman who just doesn’t want to carry packages? THAT’S a problem!

Anybody else have experience something like this?….

1 lainie April 23, 2012 at 10:39 AM

I to had the same experience. I was home and the mail man left that little slip. he was just to lazy. so i had to go to the post office and pick it up which was very inconvenient for me to do. the mail in concord sucks big time. they really need to check into these problems.

2 Paul (formerly) in South Concord April 23, 2012 at 10:40 AM

Back in South Concord, we lived in an apartment. It seemed that it was pretty much standard practice, that the carrier would just leave the slip, in the appropriate mailbox. I don’t think they would ever actually have the item to be delivered, in their possession. The slip still read “Delivery Attempted”, as I think they have just the one kind to use.

Now, in the run-of-the-mill residential neighborhood of single family homes, if we get a parcel delivery, it comes in the afternoon, separately from our usual morning (9am-11am) mail delivery.

Any item left at the door of the apartment(s) where we used to be, would be stolen 98% of the time. FedEx, UPS & USPS were all told, numerous times, by numerous residents, to just leave the tag, if nobody answered the door.

3 Jacquie Z April 23, 2012 at 10:41 AM

Yes my neighbor had the same thing happen the mail man had to go to the bathroom so instead of delivering the package they left the not and they had to go to the postoffice to pick up the mail

4 ozziethedawg April 23, 2012 at 10:41 AM

i’ve mostly read about ups/fedex doing these types of things, not the mailman. we dont receive many packages from regular mail so i cant relate. also, we nothing we receive requires a signature.

5 ours just leaves the package on the porch April 23, 2012 at 10:43 AM

Our mailman has just left the packages on the porch – no problem. If possible, we tell people to write on the outside of the package “okay to leave package at door.”

6 Schmee April 23, 2012 at 10:43 AM

I’ve had this happen four times in the past month. I know my girlfriend was home and they just left the slip in the mail with the envelopes. Never even attempted delivery. So then I have to wait in line at the post office to pick it up the next day.

I thought it was just me. Other then that USPS is great

7 Sleepless in wc April 23, 2012 at 10:50 AM

I have had similar issues with USPS. I have been playing on Ebay quite a bit lately, and have been receiving large packages. Most recently I purchased a Playstation 3. Without a knock or a doorbell ring, the mail(person) left the package on my doorstep. May not have been a problem, however the box it was shipped in was a Playstation 3 box! Fortunately I mostly work from home. Oh, and I have never filled out any kind of authorization for packages to be left on my doorstep.

8 anon April 23, 2012 at 10:50 AM

Sounds like the Kirkwood area, where the Female Mail carrier is too busy talking on her cell phone – and it’s Not hands free and yes, she is driving.

9 Horse'n Around April 23, 2012 at 10:51 AM

Not that I’m standing up for the Mail men out there, but @ Jacquie Z, how do you know he had to go to the bathroom? lol

10 J. April 23, 2012 at 10:52 AM

Make your complaints online, it’s easier, and the Postmaster/Postmistress will call you back: LINK:

11 missime April 23, 2012 at 10:53 AM

This is a constant problem where I work in Walnut Creek. We have rotating carriers (the regular carrier is on medical leave), and most don’t want to carry the packages up to the offices. We know this because people have tracked packages and when the postal carrier arrived, they didn’t have the package. When asked, the postal carrier admitted it was on the truck, and reluctantly went back to the truck and delivered the package. We guess that some of the postal carriers leave stuff they don’t want to carry for the two or three carriers that will carry packages up to the offices.

12 Lee White April 23, 2012 at 10:54 AM

Oh, yeah. I’ve had that happen. I’ve also had the carrier say he delivered a package when I never got it. When I complained, it magically showed up a few days later. Packages are delivered to the property manager’s office where I currently live. That works much better and prevents theft. Bad mail service — yet another reason I’m considering a move to Texas. It may not be any better there, but at least the cost of living and taxes will be lower.

13 April 23, 2012 at 10:54 AM

Same thing happened to me 2 weeks ago. I was home, heard the mailman put mail in the mailbox….no knock or doorbell. Checked mail within 10 min. Found the attempt to deliver slip.

14 Cowellian April 23, 2012 at 11:00 AM

Shortly after we moved to Nashville, I ordered some California wines. I was able to track the shipment all the way across the country. And since someone over eighteen has to sign for alcohol, I arranged to be home all day. I even had the front door open, so I could hear. I kept checking the FedEx site all day, but the only entry was “on truck for delivery”. Then at 4:45, it said “delivery attempted, no one home”. At 5:00 I called the FedEx number and they said everyone at the local office had gone home. I was finally allowed to pick up my own shipment on the following Tuesday.

I called their national customer service number, but never got the return call that I was promised. I only choose UPS or USPS now.

15 Judie Bellotti April 23, 2012 at 11:02 AM

Sounds like our carrier, he is on the phone each and everyday.

16 J. April 23, 2012 at 11:06 AM

Cowellian: FedEx “Home Delivery” are separate trucks, not to be confused with FedEx “Ground Delivery”. Home Delivery trucks are run by 3rd party contractors and their hours, etc. are whack: They will deliver as late as 9 pm, or as late as never.

The FedEx National Customer Service Center has no direct connection with the Home-Delivery drivers. Sad, but true, IMHE.

A good UPS driver, or a good Mail(wo)man is golden.

17 cocoapuff April 23, 2012 at 11:18 AM

He probably knocked lightly once and ran, running behind schedule as usual.
Leave him a note to please leave at your door. Let him/her know you are onto them. ;)

18 anon April 23, 2012 at 11:18 AM

ours like to put EVERYTHING in the mail box, even if its a big package that won’t fit!!!

19 Barbara April 23, 2012 at 11:19 AM

Yep. It has happened before. I was coincidentally sitting on the couch, saw the mail being delivered, went out to retrieve the mail, and pulled out that card. I walked over to the USPS truck and informed the guy that the doorbell works, took the package, and filed complaint with USPS Oakland.

We get continual substitutes up here in the hills.

That’s why when I see that USPS commercial about how many employees are going to be ditched if the public doesn’t express displeasure about the minimizing of staff — I have to laugh. Basically I do everything by computer or UPS. Screw the junk mail that they deliver.

20 Ben April 23, 2012 at 11:24 AM

I’ve had that issue. They dont even knock! Im going to record the mail man the next time so I can prove that didn’t attempt to bring the package. USPS is getting worse each day. How do I make a formal compliant like the person did in the post?

21 Lori April 23, 2012 at 11:24 AM

Yes, I have the same problem it has happened more then once, I live in Walnut Creek in a large complex and depending on who the mail person is its hit or miss on them coming to the door.

22 Anon April 23, 2012 at 11:26 AM

This was standard practice in the condos I lived in on Clayton road. They wouldnt even bother to knock on the door…they would just put the slip in my mailbox. So irritating that they dont even try. Laziness and not doing their job is all it boils down to.

23 Anon April 23, 2012 at 11:26 AM

Becareful about complaining about the post person, they may go POSTAL on YOU!!

24 Just a Concordian April 23, 2012 at 11:27 AM

I’ve never had issues with deliveries in that breeding ground of criminal activity they call North Concord. They’re always waiting for me on the front porch when I come home. Depending on what it is though, I sometimes have my buddy who lives just two blocks away pick them up for me during the day.

25 Dragon April 23, 2012 at 11:29 AM

I have this experience all the time.

I live in a gated complex. The mailman can get in, but the regular guy only sometimes attempts to deliver packages. The substitute people nearly always just leave notes. The UPS and Fedex people need to be let in, and the electronic doohickey to open the front gate from our phones only works once in a blue moon. I usually leave a note if I’m expecting a delivery.

I’ve heard from other people that, with the USPS, they’re not always given the actual package to deliver. Quite often, the mail trucks only have the notes, assuming that the recipient has the time and wherewithal to get to the post office to pick up a package on his or her own. This is not always the case – I was mightily sick this year and couldn’t get out to pick up packages. The post office didn’t want to let my mom pick it up for me, so it was a huge pain in the neck to get my get-well present.

26 Kat April 23, 2012 at 11:32 AM

I have had this happen to but I’m really upset with the way the mail men and women are being treated my mail man has been on his route for years and now has to work later in the day it’s dark out when he is delivering now he says they are making him a route twice the size in the same amount of time and don’t want him to drive the truck much they want you to walk up and down each street (I live on a big hill ) he is so sweet and this issue will become worse now that the most office will be closing so many offices and cutting workers. It’s not about laziness it’s about time management and the harshness of thier job. Postal workers will be under more stress now it’s so sad I know this is hard on everyone but I have never met a lazy post person .

27 Barbara April 23, 2012 at 11:35 AM
28 Mark April 23, 2012 at 11:36 AM

No particular problem with packages, but there are recurring days when the postman skips our neighborhood altogether. It’s kinda strange not getting any mail. I’ve talked with several neighbors on several occasions and they too got no mail, all on the same days. I live in the neighborhood northeast of Treat & Oak Grove (off Ryan Road). I’ guess on average we are skipped 2 days per month.

29 Chicken Little April 23, 2012 at 11:43 AM

I guess I’m just lucky, because my mailman is great. Always brings my packages to the door and rings the bell. Leaves them on the porch if I’m not home.

30 Wisecracker April 23, 2012 at 11:47 AM

I’ve had no mail delivery problems when it is our regular mail courier. But as a couple of others posted, I’ve experienced the “relief” mail person shove all the mail through a tiny mail slot when there is another LARGE door to open and insert mail! I finally put instructions on my mailbox! Clueless!

At work, we get our mail and everyone elses. Obviously, the personnel at the post office is not doing their job to sort it correctly.

And we wonder why the USPS is in trouble.

31 anon April 23, 2012 at 11:47 AM

When you get a hold of them also let them know they need to staff the 94521 Post office in relation to the number of people in the zip code. When you get these types of slips it takes for ever at that post office to pick them up. The WC and Clayton post offices have more staff and less people that are forced to use them. They really need to shift staff or move some of the work at 94521 to the other offices that are close.

32 anonyy April 23, 2012 at 11:48 AM

If you don’t have an address posted, your door bell is broken, or you have a security screen door (no where to knock) – I will leave a note.
I figure since you don’t give a damn, I don’t give a damn.

33 Randome Task April 23, 2012 at 11:55 AM

YEAH it is the carier …..we work from home and have no trouble with hearing the doorbell and yet for several days we were getting slips saying not home …we finally went to the main postoffice and spoke with a few people there …..seemed to work now the doorbell rings and 10-40 seconds later depending on where we are in the house we open the door and the guy is still there … persistence and maybe talking to the right person seemed to help

34 anon 9 April 23, 2012 at 11:59 AM

While I agree that they should be taking the time it needs to take to get your packages to you, I think they have pressure from upstairs to keep it speedy.
Just as UPS drivers are timed on the deliveries they make, we have a sticker with a bar code the driver must scan when he delivers our mail. It may be they need to get all regular business done in a certain amount of time and package delivery adds to it. As “anonyy” mentioned, if your place is difficult, that may be part of the reason. (However sounds like cell phone p.o. driver an example of bad service.)

They really ought to be catering to the public best they can right now, because of all the business they’ve lost due to electronic bill paying. If they did as good a job as UPS, it could help them.

35 Old guy in Concord April 23, 2012 at 11:59 AM

My wife and I have lived in several other states back east and in one other East Bay city and have found the mail delivery in Concord to be the worst we have ever experienced. It is so bad here that we half-jokingly say if the mail has not shown up by 6PM that is must not be “mail day”. We have complained again and again, but for some reason the service remains inconsistent at best. Although, they haven’t been reluctant to leave a package on our porch. The delivery time can vary anywhere from 10:00 AM to as late as 7:30 PM and there have more than a few days over the years that the mail was just not delivered and the next day we were overloaded.

36 Antler April 23, 2012 at 12:02 PM

Ben at #21 ~ ~ ~ The most effective way to protest is to go down to the main post office in your town, be SUPER friendly, and ask to speak with the Post Master. The clerk probably will say, “May I ask what this is concerning?” So you tell what happened and say you want to file a formal complaint. The Post Master will “not be in”. So just fill out the form; I’ve only had to do that three of four times in almost 50 years, and they call back to report what they found and/or tell me how they will improve things. Twice the problem was about the “attempt to deliver” slips. We have a rural mailbox, so normally the regular carrier will drive back and leave the package on the front porch as a courtesy (we have filed a clearance for them to do that even if we do not answer the doorbel). In bad weather and/or if it is during flu and cold season, sometimes carriers are having to double up routes, so leaving the slip makes it faster for them to do that.

Also, we went down to the FedEx office and filed authorization for FedEx to leave packages on the front porch (ours cannot be seen from the street); you get a sticker to post above your doorbell. But as Cowellian mentioned, FedEX cannot leave alcohol (or firearms or ammunition, I’ll add) without an “of age” signature. I’m older than dirt, and I had to go fetch my picture ID before the carrier would turn over the box with some Domaine Carneros inside!

37 anon April 23, 2012 at 12:15 PM

Our mailman stuffs everything in the very large mailbox, even if it hangs out and door can’t be closed. Heaven forbid he would have to walk to the door.

38 You're Not Alone April 23, 2012 at 12:16 PM

Just so you think yours is the only town with this problem, trust me, you’re not. This has been happening on an almost regular basis in Stockton too. We had been sent certified mail a couple of times. Both times, I watched the mailman from my front room show up and leave. When I checked the box, sure enough, he left the delivery attempted slips. Is this the cutbacks to the post office that they are proposing, because this is really stupid.

39 Random Shmo April 23, 2012 at 12:23 PM

Last month, I watched from my kitchen window as my mail carrier threw a package onto my doorstep from his truck! Talk a bout lazy! I’ve never seen him move faster as I yelled out my window to him, “Are you serious?!?!?” He backed out like lightning and throttled it down the street.

40 anon April 23, 2012 at 12:29 PM

We live off of Ayers, and our mailman is awesome!!!!

41 Armydadca April 23, 2012 at 12:51 PM

I arrived home last Friday to find my mail laying on our front patio. The mail box is right next to the front door, not more than 20 feet away. We have no idea what might have blown away (could have been my notice from Publishers Clearinghouse).
We have had mail left sticking out of the box and not because there was too much of it either.
Our mail “person’ likes to walk up a dirt hill and track their foot prints across our patio when they do make it to the box. I have asked several of them to not do this, but there is probably 3-4 different delivery people each week.
Honestly, I don’t see any improvement with service, no matter how much you complain. They are over worked and under staffed, in the field and the offices. And that excuse will be used forever.

42 uh1vce160 April 23, 2012 at 12:56 PM

At least they delivered a note to you. One day we didn’t receive our mail and found the mail person would not deliver to our house because our cat was outside. She filed a complaint about our 10lbs attack cat. Also she would not deliver to our neighbors because their dog was barking even though the dog was locked in the house. Thank god she was just a temp.

43 Dutch April 23, 2012 at 1:15 PM

A couple of years ago I had to go to the Post Office to pick up a package, turned out to be a CD. The notice said the package was too big for delivery (right, lazy postman),
A few months ago I got a notice to pick up a package because of it’s weight. I first went to the Post Office listed in the notice, after waiting in line I was told it was at a different Post Office. So I went to that Post Office, waited in line, and found out it was just a letter item, note heavy or bulky at all. Again a lazy postman. They are beginning to act like DMV employees. I wonder how long it will take Doctors under the Obama Care will be the same way?

44 Subterfuge April 23, 2012 at 1:31 PM

Gaaaadddd…. Your world must be horrible to live in.

45 livininconocrd April 23, 2012 at 1:38 PM

I am soo glad that it’s not just us. I had a tax notice left at the door that I was required to go to the Concord Main P.O. to pick up. Went, stood for awhile and thought, I will just sign for it and have it redelivered. So the next day, the Post Man picked it up and actually said he would bring it the next day ( Saturday)… “or maybe Monday or Tuesday”. (Huh?). So I waited and waited. Two weeks go by. And I get a final notice to deliver. So went to the P.O. and picked it up. Guess the Mail man lost it?
We have a really pretty brass mailbox that is hard to fish mail out of – and the a$$hole wrote in indelible ink (MagicMarker) our address on it. We have our address on the wall, and on the curb. I thought really kind of thoughtless and mean spirited. I also, have had other troubles having mail delivered and when I went and did the game of can I talk to the Post Master please… was told that I had to go to Oakland to report a complaint. That it couldn’t be done in Concord. So why do we pay for a Post Master if he can’t do it? So I am really glad to get the email complaint and other information here. I never use SNAIL MAIL unless I have to – I’m ready to let most of them go, and just work with internet banking and bill payment and email for letters. Maybe 2 days a week of delivery mail. Heck – its what I get now anyway. “sale mail is always always late.”

46 Connie Dobbs April 23, 2012 at 1:46 PM

#28, I notice there’s no postal address listed for USPS customer service.

47 law abiding citizen April 23, 2012 at 1:53 PM

Yes with ups they didnt even leave a tag, liars

48 anon April 23, 2012 at 1:57 PM

You can probably get that magic marker ink off the brass mailbox with a magic sponge (those white sponges.)

49 Mama P April 23, 2012 at 2:09 PM

I had MANY, MANY, MANY problems with the postal service in Clayton-complained all the way up to the postmaster general…you know what he said “You need to get things straight with your bank!” Clayton service is the WORST!! My neighbor got someone else’s summons to jury duty-if she were not honest, they could have put out a bench warrant for someone who never received the summons. I’ve lived at the same location for 32 years-and they ALWAYS get it wrong-I keep getting other people’s bills, ads, etc. One good thing-I have met some really nice people who bring me my mail that was delivered to them by mistake! Clayton PO SUCKS

50 mohairs April 23, 2012 at 2:12 PM

i had this happen to me once and thought i was going crazy! i knew i was sitting right there, listened the postal person put the mail in the box, got up to get it and they had left a delivery attempt stickie on our mail but they didn’t try at all! i was sitting at my desk in the living room a few feet from the mailbox. i do think some of them are lazy. they have figured out if they just leave note that you’ll have to inconvenience yourself to come pick it up rather than them carry it down the street to your house. =o(

51 Shiloh April 23, 2012 at 2:32 PM

@ChickenLittle: do you live near Olive Dr? We have the BEST postman! He always takes the time.
Does anyone know what kinds of gifts they are allowed to accept?

52 Nom de Plume April 23, 2012 at 2:36 PM

USPS was wonderful when we had the same carrier, James, for many years. Last year they began changing carriers almost daily so we never know when or if the mail will arrive.

James was the best carrier ever! Mail was undamaged and delivered at the same time of day. It wasn’t mixed up with the neighbors’ mail or wet from the rain. He rang the doorbell if needed and also watched out for elderly neighbors, etc. I once told him I was afraid he would be changed to a different route, but he said not to worry since he’d had this route for so long. I hope he is okay and was simply moved to another route. However, I’m still upset it occurred.

Now the mail is shoved into the garage door slot and damaged in the process. It’s done so haphazardly that most of the time it is left hanging outside of the slot, which defeats the main purpose of secure mail delivery. If the mail is dropped completely through the slot it incurs even more damage, especially to magazines. Of course, if it’s raining, the mail is wet. So far they ring the doorbell to deliver mail but only wait half a second before running off. Not enough time to get to the door. I realize they are on a schedule, but really….

53 anonmtz April 23, 2012 at 2:39 PM

Antler….careful with the Domaine Carneros Pinot Noir, it could leave a mark…….:)

54 WC resident April 23, 2012 at 2:47 PM

FWIW – I’ve never had a delivery person leave an “attempt to deliver” notice where I also had evidence they made no attempt to deliver the package. I get packages at least once a week.

I could see why some carriers would cut corners and just leave the notice without attempting to deliver. These people are on very tight time schedules and will get penalized if they spend more then 2.3 seconds per house or whatever it is. I remember watching a mail carrier work and right behind the jeep was a USPS car with that person using a stopwatch. What I was little the mail carrier would sometimes sit on the porch and chat over a cup of coffee with my grandparents. These days it’s all rush-rush-rush, 2.3 seconds per house, and postal workers who “go postal.”

My main peeve is many of the delivery people won’t ring the bell. I leave the house and discover packages on my porch. The USPS person is an exception and normally rings the bell.

55 Chicken Little April 23, 2012 at 3:04 PM

@ Shiloh #51

No, I live off Meadow Lane. But it’s nice to know there are at least two of us who get good mail service.

56 ozziethedawg April 23, 2012 at 3:11 PM

@48 i was also going to suggest the magic eraser! they work wonders.

57 B.S. Detector April 23, 2012 at 3:11 PM

“Mail dropped completely through the slot in the garage door damages the mail …”

58 Antler April 23, 2012 at 3:29 PM

anonmtz ~ ~ ~ My favorite is their Reve, but I did order a selection of reds as one of the gifts to my husband this Sunday. :-)

59 Chronic missing packages April 23, 2012 at 3:40 PM

We live in 94521 and we often have had our packages delivered to an entirely wrong street, a block away, with the same house number. That particular neighbor has been know to hold packages and never brings them by unless we go and ask. So after many missing packages. We have cameras set up to watch the front yard. Over Christmas we had a package listed as delivered, by the USPS but it never showed up. We also had a video of the carrier that day which showed he had no packages. Yes many complaints were filed, and the Post Masters phone number is a joke. And of course “that carrier was on vacation” etc etc… Their investigation always turns up with the same result; they are right and we are screwed. Luckily the credit card company came through with a refund. So we don’t know which is worse the carrier who mis delivers or the neighbor who keeps our stuff.

60 annie2u April 23, 2012 at 3:44 PM

You can call the PO at 925-687-0533 and complain to whoever answers the phone. Ask to have Mariam Solinas, the supervisor, call you back. You can ask to have your mail “tracked” and “rubberbanded” which means they are supposed to track your mail each piece of your mail although it is impossible to get that information from them. Ask who was delivering your route for the month you are complaining about – each day – was it a sub.

The PO promotes from within so the supervisors and managers are old, jaded, mail carriers. According to one of the managers from another district, the Concord/Pittsburg distribution center has a reputation within the post office as being one of the worst around.

61 Blue fan April 23, 2012 at 3:44 PM

Yep. Same deal, my wife and myself both home, heard the mail person open the mailbox, drop the mail and leave. Went to get the mail and found the “delivery attempted” slip. North Concord. My wife went to the post office next day. For some reason they couldn’t find it, took two trips to get the package. When I order something from Amazon I groan when I see “USPS” for carrier. No problem with anyone else.

62 Chronic missing packages April 23, 2012 at 3:48 PM

For clarification, the neighbor a block away with the same house number, has had THIER mail delivered to our house from time to time. We have returned their mail to them. Thus when we have had MIA parcels, and checked with them, sometimes they have it. And usually it has been opened! This last time, over the holidays, the neighbor jst seemed to be acting a bit shifty when asked about the package and said it never arrived.

63 Analnymess April 23, 2012 at 3:53 PM

What happen to;

The Postman Always Rings Twice?

64 HS April 23, 2012 at 4:27 PM

@nom de Plum

I agree with you, James was a wonderful carrier for a long time in our neighborhood and I was heart broken when they transferred him to another route. He now delivers around the Highlands Elementary area, I run into him ever so often when I’m on my way to the park with the kids. Wonderful man, and I tell him each time I see him how much we miss him. Now we don’t even get mail on a regular basis and I still don’t know who our regular carrier is. Or if we even have one…

65 Nick April 23, 2012 at 4:29 PM

The mailmen are just lazy and dont have time to deliver to our apartment. In my apartments which i get multiple USPS packagess per week, Arcadian Apartments, They used to deliver packages to our door, then after awhile they would just put a slip in the mailbox saying they attempted delivery, and the packages were in the apartment office. Now they dont even do a slip anymore and I have to check the apartment office every few days to get my packages, very annoying, becuase I have no idea when packages are delivered and sometimes I get them a few days later.

66 MisterC April 23, 2012 at 4:36 PM

Where I live, the mailperson has, twice in the last week, left the master “fill” lock open on two banks of mailboxes, leaving them 100% open to thieves and nosy neighbors.

The same mailperson has also refused to take mail from the “outgoing” box for at least a week.

I can only imagine we got a new one since these are recent changes…

67 amazed April 23, 2012 at 5:17 PM

I cannot believe this subject is on here today.This happened to me a few minutes ago. I was in the garage and saw the mail fall through the box, there was that slip saying sorry we missed you , and I ran out to his truck and caught him and he said, He was in a hurry and couldnt wait for people to be signing. He is sort of new as I have only seen him a few times..I know he did not knock or ring because I heard him just dump and run.If I complain I wonder will he get even in other ways, like tossing my mail?. but I am going to the postoffice tomorrow.

68 Frank C. April 23, 2012 at 5:40 PM

Hopefully Supervisors are reading this…..

As to mailpersons driving mail-trucks and plugged in to bilateral earphones;

it’s against the law.

If they won’t deliver the mail; they shouldn’t drive the truck.

69 Lorelei April 23, 2012 at 5:41 PM

When the USPS SHREDDED my check, and I got the shreds back (because the address was still semi-legible), I took it back to the P.O. and asked them to re-deliver it. They wanted me to purchase ANOTHER stamp to place on the envelope,(pay for THEIR mistake) so I complained, in writing,to the Postmaster General on their complaint form, and never got so much as an acknowledgement, never mind an apology! And the Post Office wonders why they are losing money…….If I ran a business like they do, I’ d be unemployed and bankrupt…

70 Frank C. April 23, 2012 at 5:42 PM

And of course- if they are too lazy to unplug to deliver the mail.

Which is the Job Description.

71 Anonymous April 23, 2012 at 6:13 PM

Ah, I love going to houses and they answer the door yet they cannot hear what you are saying because they have no control over their yapping dog, that’s when I turn and walk away they deal with the dog and we can get back to business. I’m not a door to door salesman and am there 99% of the time because they made a phone call for service.

Leaving a ‘Sorry we missed you’ slip because they are in a hurry is just plain Lazy.
I only had this happen once with UPS (while home waiting) and called their 800 number and it was dealt with.

72 Shiloh April 23, 2012 at 6:36 PM

I know the ‘James’ you all are referring to -the we went to the same church for several years. A very nice man with a very sweet wife.

73 Nothing Original For a Name.. April 23, 2012 at 6:36 PM

(BTW, Thanks Mayor for posting this :)! )

Today I received a call from the local Post Office asking for more information and was apologized to profusely. From neighbor’s reports (as I also shared this in our neighborhood watch group’s Facebook) we DID in fact have a sub last week (doesn’t make it much better though, does it?) and have had a rash of mis-deliveries recently as well.

To the person who had your mailbox written on, you are also, sadly, not alone. One of my neighbors had this done to his MAIL SLOT on his FRONT DOOR. Really makes you wonder about the quality of staffing doesn’t it?

I appreciate that they DID follow up and hope that they do in fact call the person out on it. It wasn’t even a large package, it was a padded envelope containing an Ipod Shuffle, so the size of a USB! I see no good excuse for the carrier to have pulled this off.

Let your voices be heard folks! Someetimes? It actually WORKS!

74 @ Antler # 58 April 23, 2012 at 6:51 PM

STOP with the presents to the husband! Now all the other husbands will be expecting presents. ;)

75 Nom de Plume April 23, 2012 at 6:57 PM

@B.S. Detector

There is a basket mounted inside the garage door and the mail falls into it. The mail falls no farther than it would into a regular mailbox and does not hit the floor. They damage the mail by carelessly shoving too much of it through the slot and letting it get wet in the rain.

76 Feckin Irish Mouse April 23, 2012 at 7:25 PM

Mail service in Concord is terrible. Several times a week my mail comes between 4 thru 8pm.
As for packages……………..when I do order something (which is rare) I have sent to my work address. I have never had a problem getting something delivered there.

77 Cowellian April 23, 2012 at 7:29 PM

Chronic missing packages,
Yeah, when we lived in the Crossings, we would get mail for other streets on a regular basis. The first time, I just put it back in my mailbox with the flag up. We got it back in three days. After that, I always wrote “DELIVERED TO WRONG STREET” and dated the envelope.

78 MDUSDteacher and Mom April 23, 2012 at 7:51 PM

I live in Clayton, the USPS is horrible here. My neighbor directly across the street gets their mail before 11:30 and I have to wait until after 4:30. Not only that, I am most often home when they deliver – Because it is so late and I, too , get those blasted delivery notes on my door. Not only that, when they do leave the package on the porch, there is no doorbell rung to say ” I dumped a box on your porch”. And to top it off, not sure if many of you know this, but many catalog companies are now doing business with USPS. They say they ship UPS, but what it actually is that UPS brings it to your local post office and the mail carrier brings it to your house. I recently had to return a package because of late delivery, I found it on my porch and saw the UPS truck across the street. I walked it across and told the driver that I wanted to return the delivery. He told me that it was delivered by the post office and not him. But he took it back anyway and returned it for me. I called the vendor when I got back inside and they said that many companies are now shipping out by UPS with USPS making the home delivery. So what am I paying the higher shipping for?

79 Don't Tick Off the Customer April 23, 2012 at 8:10 PM

Bad customer service, I blame the bosses. Have two bosses at work, one a micro managing under qualified idiot and one that is easy going yet firm. First one sets the bar for employee performance low, second one sets the bar high and if you fail you will provide a valid reason why. The second boss is respected and employees like him.

Setting the bar low produces bad performance, lazy employees and bad customer service.

80 @MDUSDteacher and Mom April 23, 2012 at 8:19 PM

If the same guy is still Post Master don’t waste your time on him, ask to speak with the Route Supervisor.

81 GG April 23, 2012 at 8:42 PM

I just love the Mail Carriers who are chit-chatting way on their bluetooth with their friends or family as they deliver the wrong mail to my house. The Mail Carrier I had for 10+ years was a God-send, unfortunately that person retired, and the couldn’t give a flying fig, perpetually rotated Carrier is now servicing my house in a manner that yells FAIL. And people wonder why the USPS is imploding.

82 BAD Comcast experience(s) April 23, 2012 at 10:25 PM

I’ll share one of the worst experiences…
I’d made an appt. with Comcast to come to my home. Waited well into my 2 hour appt schedule when I watched–through my front window–the Comcast van go past my home, then turn around at the end of my street and leave. Being that it was around lunch time I thought maybe the technician was going to lunch and then would return. I later called Comcast to see what the hold-up was and was told that the tech reported nobody was home at my house. I was LIVID. The idiot ASSUMED I wasnt home since there was no car in front. (I park in the garage.) He didn’t come to my front door, did not leave a note that he’d been here, and no one from Comcast called to see if I was inside my home. The person I reached on the phone could do nothing for me other than to report to me the BS story made up by their tech, so I contacted a supervisor, left a brief explanation, and never heard a word from Comcast. Their commercials on televesion about their great customer service is so blatantly ridiculous. The should be sued by the FCC or whoever for false advertising. In my opinion they are, and have been, the worst of the worst!!!!!!

83 CLAYton/conCORD April 24, 2012 at 1:00 AM

What makes me mad is that several years ago, our mail didn’t come until 6pm. On good days we may get it 5pm.
Unfortunately for some of us whenever we are expecting a check in the mail, personal or payroll… We need to cash it or get it into the bank ASAP, but we had to wait until the next day.
One of those years, Christmas fell on a Saturday, and on Christmas Eve day I needed to buy a few more gifts, but had to wait for my paycheck because I didn’t have enough after Rent…. I waited and waited and it didn’t come until 4:30…. Well after the stores closed. I knew this was my fault, but come on… Enough is enough!
I watched other streets nearby getting their mail at 10 am so I decided to complain. Now I couldn’t tell you what time my mail comes… Somedays it comes at 10 o’clock and other days at 1.

84 derp April 24, 2012 at 5:58 AM

canterberry village

85 debdvo April 24, 2012 at 8:55 AM

Yes! and mine were all just envelopes. 12 in the last month. I am always home and just find the slips and they begin with LAST ATTEMPT. Then I have to go to th P.O. to P/U.

86 Don't waste your time complaining to Postmaster April 24, 2012 at 10:03 AM

Contact the Postal Inspectors Office. They are required to respond and investigate in a timely manner. Even if your complaint has nothing to do with fraud or criminal activity they will direct it to the right department. A postmaster might be able to ignore you, but he can’t ignore the Postal Inspectors.

87 SoHo April 24, 2012 at 12:56 PM

This happens frequently at my address in WC. I also had an incident at the Post office off of oak grove and Ygnacio. I brought a letter for ” poor mans patent” and Lai the lady behind the counter took my letter and did NOT put the brown tape around the envelope and said she would do it later and this was to be sent to my own address. Well this letter was not sent and I got a notice to pick it up at the post office, where I dropped it off. I brought my receipt and the notice and the same lady Lai would not give me my letter because it had my husbands name on it, but I was the one who paid for a service that was not done and I had a receipt and she even remember that I brought that letter to her. I have had my letters sent to my own address from myself and never had a problem. I miss the post office down town WC, that closed down.

88 SoHo April 24, 2012 at 12:58 PM

And I was home when that notice was left on my door as well… I allways hear the door knock, bell, what have you.

89 Lisa April 24, 2012 at 3:05 PM

Not saying this is worse but….I had a mailman give my mail to someone coming up to my door. Included in my mail was prescription medication that I have delivered to my home. Thanks goodness it was a friend of mine. I wrote a letter to the local postmaster and the next time the mailman saw he apologized. He said that he had received a reprimand and wouldn’t do it again. That was a couple of years ago and so far so good.
I order stamps on line and had the mailman (a different one) return them to Kansas City because he said that my house was vacant. I have lived there for over 15 years and believe me it isn’t vacant. Again…I complained and received a letter from the local postmaster. The stamps were located and sent to me overnight mail.

90 sfsean April 24, 2012 at 3:26 PM

UPS did this to me, claiming they knocked and rang the doorbell when I wa inside the whole time. I had to go out to San Ramon and pick up my package. grrrrrrrrrrrrrr

91 Tal April 24, 2012 at 7:44 PM

I have a cell phone yakker mail woman too..she is yammering away so I know when she comes up to the porch. I have noticed that a white van will come separately from the regular delivery person to drop off packages from USPS. I guess its more efficient than having the small truck carry around a larger box.
I have recently also gotten a delivery from and they are using another carrier called ontrac now..those people are pretty stealthy. I was just on my porch not 5 min. before I checked the delivery tracking saying that my package was delivered…so I went back out and low and behold there it was, sitting out in full view of the street..with amazon all over And I heard not a peep, no doorbell or knock, not even the thud of it hitting the concrete…

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